Bring Free to Digital Life


Apple Music Problems: Here is the Fix!

By Patrick Dyer

January 04, 2018

According to the news, Apple Music has exceeded 27 million paid users now. There is no doubt that it is a popular music service to be competitive with Spotify, Amazon Music, and Google Play, etc. However, there are a variety of Apple Music problems during the usage. And usually, you can find many users are seeking for a solution for their problems on Apple community but failed. So here, we will list the common Apple Music problems and give you the possible solutions to help you fix it. Just find out the solution for your question.


Part 1. Some Apple Music Problems on iPhone/iPad/Android & Solutions

1. Problems

• Unable to play music

• Unable to purchase

• Unable to login

• Unable to sync

Apple Music error 42587

• Apple Music won't download songs

• Apple Music not working offline

• Apple Music not working on iPhone

• Apple Music not working on Android

Listen to Apple Music Without iTunes on PC/Mac

• "Radio stations" are not working

• Apple Music format not supported

• Receiving "Unexpected error code 4010"

• Apple Music keeps randomly skipping songs

• "My Music" does not load any songs

• "Apple Music" freezes (unresponsive)

Apple Music songs disappeared

2. Solutions

If you are having the issues above, you can try the steps below to troubleshoot. Then, you can check to see whether your problems still exists.

#1. Go to "Settings" to turn on the Airplane Mode. Wait a few seconds and turn back off again. If this does not work, do this after a reboot.

#2. Restart your device and the Music app, then swipe up on the Music app to close it. Finally, relaunch the Music app.

#3. Go to "Settings > General > Reset > Reset Network Settings" to reset your network settings.

#4. Go to "App Store" app, then check out the "Updates" to update at least one app. This is under the situation that assuming you have updates available. Then you will be asked to accept Apple's new terms and conditions. Accept it and update the app(s).

#5. Update your iOS device to the latest version of iOS. For Mac/PC users, please update the iTunes to latest version.

#6. Reset your device by pressing and holding the "Sleep/Wake (On/Off)" and Home buttons together until you see the Apple logo.

#7. Turn off "Show Apple Music" by clicking "Settings > Music". Then, go to "Settings > iCloud" to sign out and sign in.

#8. Try another way to open Apple Music: "Settings > Music > Join Apple Music".

#9. Then final solution is backing up your device with iTunes. Follow the steps below: connect your device to computer > click "Backup Now > go to "General > Reset > Erase All Content and Settings". Your iOS device will restart, set your iDevice as new (just follow the steps). When you finish this process, open the Music app.

If your Apple Music is working as expected, now you can restore your device from your iTunes backup.

Part 2. Frequently Asked Apple Music Problems When Streaming

1. Overview

• Can't sync Apple Music songs to iPod

• Receiving "This media is not supported" error

• Failed to set the Apple Music as ringtone/background music

• Apple Music Item Not Available

2. Details

#1. Can't sync Apple Music songs to iPod

Apple Music to iPod

Actually, the iPod Nano, iPod Classic and iPod Shuffle won't get the Apple Music. This is because iPod Nano/Classic/Shuffle lacks Wi-Fi capabilities so Apple can't authenticate whether or not the device has an active Apple Music subscription. So, user can't either download the Apple Music songs on iPod with the 3 month free trial, and then cancel the subscription.

To avoid this situation, Apple announced that the iPod won't get the Apple Music except the iPod Touch running the iOS 8.4 or later. If you still want to listen to Apple Music on iPod, you can convert Apple Music to MP3 with the help of TuneFab Apple Music Converter. Check the fully guide below:

#2. Apple Music Item Not Available

Item Not Available

Sometimes, songs on the Apple Music app just get grayed out and you can't play them. When you try to play the grayed out songs, you will receive the message "Item Not Available - This Item can't be played". This might be the syncing issues and you can fix it by using the steps here.

Step 1. Restart your iPhone.

Turn off your device by pressing and holding the on/off button until you see the red slider and then slide the slider. To turn back on, press and hold the on/off button until you see the Apple logo.

Step 2. Plug your device into your Computer to sync.

Ensure that all of the music is in your iTunes library. On the music tab, use the "Sync Music" button after unchecking every playlist, artist, album and genre. After syncing your device (which will erase all music from your device), reselect your playlists, artists etc. and re-sync again.

Step 3. Back up your device, then transfer and sync your content to your computer.

The delete everything using "Erase All Content and Settings" in "Settings > General > Reset" (this may take up to a few hours so connect your device to a power outlet), then restore your device from a backup.

#3. Receiving "This media is not supported " error

Some users have complained about the "This media format is not supported" messages on Apple community. And previously, we have already wrote a post to explain the reasons and share the solutions. You can find them from:

Solution for the Error Apple Music Format Not Supported

#4. Failed to set the Apple Music as ringtone/background music

All the Apple Music tracks are protected with DRM protection. So you can't use it as your ringtone or background music like usual songs. A possible solution is also converting Apple Music songs to the DRM-free format. Let's read the detailed guide below:

How to Make a New Ringtone from Apple Music Tracks for iPhone

For More Help:

If you still have some Apple Music problems we didn't mentioned, you can leave it below or contact our support center by email: Hope you can solve your problem quickly. Good Luck!

Was this information helpful?

Copyright © TuneFab Software Inc. All rights reserved.