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Apple Music Not Working? Troubleshooting for 10 Common Apple Music Problems

By Catrina Jones

Updated on July 17, 2019

When browsing through Apple support community, we see all kinds of threads about Apple Music problems. We find people asking, "why does Apple Music won’t play songs?" "why is Apple Music not working?", "why does my Apple Music skip?", "why has my Apple Music disappeared?", etc. If you're troubled by these odd issues as well, we're here to help you get Apple Music working again.

We've rounded up some of the most common problems with Apple Music on iPhone, iPad, iPod and Android, and we'll show you how to fix each Apple Music issue in the easiest way possible. You don't have to try out every method we mentioned, but we highly recommend that you check and see if your problem is fixed after taking each step. You can roll down and try out the solution now. 


Problem 1 - Apple Music Won't Play on Android

Ever since the Apple Music for Android app was released, it has received mixed reviews from the Android users. Some users give a low rating for this app because the experience with Apple Music on Android is always so buggy and frustrating. The most reported issue is Apple Music songs not playing on Android phones like Samsung Galaxy S9+, Galaxy S8, Galaxy S6, LG, Honor phone, etc.

Common Apple Music Problems on Android

• Apple Music library not loading on Android (can't load library or song)

• Downloaded playlist won't play (can't play offline)

• Apple Music keeps stopping after a track

• Apple Music app crashes for no reason.

• Songs stops playing randomly in the middle or beginning of the track.

• Apple Music won't play the next songs and glitches out.

How to Fix:

1. Upgrade the Android system of your Android phones. Make sure your Android phone, such as Samsung, LG, or Huawei Android phone is running Android 4.3 or above. Those old Android phone models running Android 4.2 or lower are not compatible with the Apple Music for Android app.

2. Make sure that you are using the latest version of Apple Music for Android app. If not, update it first.

3. Login/out of the app with your Apple ID, or delete and reinstall the Apple Music app.

4. Clear out the cache: If your Apple Music app is not behaving as expected on your Android device, you can clear out the app cache to resolve the issue and improve the app performance: Launch Settings > Apps & notification > Apple Music > Storage > Clear cache.

Heads Up: Clearing the cache won't delete the offline songs, preferences, account info, etc. that your Apple Music app has saved.

Clear Apple Music Cache

5. One simple fix is to turn on/off Airplane mode. Go to Settings to turn on the Airplane Mode. Wait a few seconds and turn off the Airplan Mode.

6. Try closing other apps running on your device and only use Apple Music app and see how it goes.

7. If the above methods are not working, you can try rebooting the phone.

Problem 2 - Apple Music Not Playing Songs on iPhone

Quite a few users found that the Apple Music songs won't play on iPhone after an iOS 11/12 update. If you've got the same experience, try the following solutions to fix it.

How to Fix:

1. Restart Apple Music app on your iPhone.

2. Delete and reinstall Apple Music app on your device.

3. Force quit Apple Music app, and then restart your iPhone.

4. Turn on Airplane mode on your iPhone and turn it off after 1-2 minutes.

5. Reset network settings on your iPhone: Go to Settings > General > Reset > Rest Network Settings.

Reset Network Settings

6. Check if you have enough storage space on your iPhone for running Apple Music and saving new Apple Music tracks.

7. Reset your iPhone to its default settings if none of the above methods help.

Problem 3 - Apple Music Songs Not Available Issue

"Apple Music item not available", "This item can't be played" and "Apple Music songs greyed out" are the common issues reported by most Apple Music users. There are various reasons that might cause this issue, for example, you're not connected to iCloud Music Library, the song is not available in your current country or region, changes have been made to an artist's album or playlist, etc.

How to Fix:

1. Turn iCloud Music Library OFF and then turn ON again.

If you are using iOS device, go to Settings > Music > iCloud Music Library, and turn the option to OFF.

Wait for a few minutes and then turn iCloud Music Library to ON. After that, you need to redownload the music to your library.

2. Sign out Apple ID and sigh back in again.

• iOS user: Go to Settings > iTunes & App Store > tap your Apple ID > tap Sigh Out > wait for 1-2 minutes and then sigh back in.

• iTunes user: Go to Account > Sign Out, and wait for a few minutes and then sign back in with your Apple ID.

3. Deauthorize and re-authorized Your computer.

4. Change the country to the original one where you purchased the music.

As we mentioned above, some songs are only available in specific countries. If you found your Apple Music items not available after changing the country or region, you need to change the country back to the original one.

Step 1. Go to Settings > iTunes & App Store > tap your Apple ID > choose view Apple ID.

Step 2. Choose Country/Region > select Change Country or Region, and then choose your original country.

Change Your Country

5. Remove the items which you can't play and re-download the songs from Apple Music catalog. This solution works for both iOS user and iTunes user.

Problem 4 - Apple Music Not Loading Library

Some users get stuck at "Loading Library" and "loading Playlist" in My Music section after an iOS upgrade, and the library is not loading no matter how long they waif for. If you have the same issue on your iPhone, fix it with the solutions below.

How to Fix:

1. Shut down your iPhone and restart it. Some users have this problem fixed by rebooting their devices.

2. Disconnect the network on your iPhone and reconnect to Wi-Fi or cellular data (or turn on and off the Airplane mode).

Problem 5 - Apple Music Offline Not Working (Streaming Problem)

Another issue that drives user crazy is "Download Apple Music songs won't play offline". You've downloaded some songs from Apple Music, and they play well when the Internet is available. But if you turn off Wi-Fi or cellular data, these songs won’t play at all. Sounds familiar to you? If that so, try the potential solutions here.

How to Fix:

1. Sign out of Apple Music and sign back in.

This is the most frequently used solution to fix downloaded songs not playing offline issue. But you need to redownload the music you have already downloaded for offline playback when you sign back in Apple Music.

2. Clear out the app data or reset all settings on your phone.

3. Try a different Apple Music Downloader.

If the downloaded Apple Music songs won't play not matter what you do, you can use another tool -  TuneFab Apple Music Converter to re-download songs for offline listening. TuneFab Apple Music Converter can download and convert Apple Music tracks to high quality MP3/AAC/M4A. After conversion, you can put all the downloaded songs to any device you like for offline playback.

Problem 6 - Apple Music Disappeared from iPhone

First, let's make it clear that Apple Music songs will "disappear" under some specific situations:

• When Music app is removed from your iPhone.

• When iCloud Music Library is disabled.

• When "Show Apple Music" is disabled.

How to Fix:

1. Redownload Apple Music songs manually

When you delete Music app from iPhone, all downloaded songs will be removed as well. That's why when you re-install the Music app, the previously downloaded songs won't show up any more. You need to re-download the songs manually.

2. Go to Settings > Music, and make sure that "Show Apple Music" is turned on.

3. Make sure that you have turned on iCloud Music Library.

Show Apple Music

Problem 7 - Apple Music Deleting Songs

It's annoying to find that some songs are missing or being deleted by Apple at times. However, for iOS users, if you have "Optimize Storage" enabled in the Music app settings, then the downloaded songs which you haven't played in a while will be removed from your iPhone automatically to free up music storage. You can stop Apple from doing that again with the following tricks.

How to Fix:

• For PC User:

1. Deauthorized your computer and re-authorized it, and then download these songs again.

2. In iTunes, go to File > Library > Update iCloud Music Library.

• For iOS User:

Go to Settings > Music > Optimize Storage, turn off the optimize storage feature by switching the button to "OFF".

Disable Optimize Storage

Problem 8 - Apple Music Freezing or Crashing

If an app freezing or crashing all the time, some simple tricks should be able to fix this issue.

How to Fix:

1. Restart Apple Music app.

2. Log out and Re-login Apple Music app.

3. Restart your device.

4. Update Apple Music app to the latest version.

Problem 9 - Apple Music Skipping Songs

A few users have been experiencing the same problem that Apple Music randomly skips songs during playback. It plays less than half of the track and jump to the next song.

How to Fix:

1. Make sure the skipped songs are available or playable in your library. If the song is greyed out, that means the song is not accessible so you can't play it.

2. Check your network restriction.

If you are playing streaming Apple Music songs instead of downloaded ones, you need to make sure that the app has access to Wi-Fi or cellular data. Internet connection is required for playing streaming songs.

Here's how to do: Go to Settings > Music > Cellular Data > select WLAN & Cellular Data.

Enable WiFi and Cellular Data

3. Disable iCloud Music Library and re-enable it. After that, re-download your Apple Music songs manually.

Problem 10 - Apple Music Errors

Here's the Apple Music error message roundup:

• Apple Music Error 12893

Apple Music Error 42587

• Apple Music 503 iCloud Connection Errors

• Apple Music Error "Looks like you are listening on another device"

• Error message: "This media format is not supported"

How to Fix:

1. Make sure that you are using the latest version of Apple Music app.

2. Force quit Apple Music app and restart it.

3. Restart your phone.

4. Clear the app cache or app data.

5. Turn off your phone for 1 minute and turn it back on.

6. Sign out your Apple ID and sign in again.

Have the above solutions solved the problem that you're experiencing? I hope you will find this article helpful. By the way, if you have a better solution on fixing the Apple Music issues, feel free to tell us in the comment.

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