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[Fixed] Apple Music Item Not Available Error (2019)

By Catrina Jones

May 21, 2019

I'm sure many of you might have seen this error message when you are trying to play a certain song in Apple Music : "Item Not Available, This item can't be played". And you might be looking for the ultimate solution to get rid of this issue for good. Fortunately, you've finally found one.


In this guide, you'll learn:

1. Why Does Apple Music Say Item Not Available?

2. Solutions on Fixing Apple Music Error: "Item Not Available, This item can't be played"

3. How to Avoid Apple Music Songs Not Available Issue Forever



Why Does Apple Music Say Item Not Available?

If some songs in your Apple Music library have suddenly turned grey and cannot be played, the reasons are as follows:


1. Your iCloud Music Library is not connected and inaccessible, so the items you saved can’t be played.

2. Certain tracks or albums are not available for streaming on Apple Music because the artists and/or their labels haven’t licensed the songs to Apple Music.

3. This song is not currently available in your country or region.

4. Restrictions have been set for blocking the music with explicit content.

5. The song has been edited to a new version on Apple Music.


Solutions on Fixing Apple Music Error: "Item Not Available, This item can't be played"


Solution 1. Disable iCloud Music Library and Re-enable It Again

The most common method to fix Apple Music songs won’t play issue is to sign out/in Apple Music or disable/re-enable iCloud Music library. When iCloud Music Library is off, all the downloaded songs will be removed from your Library. Therefore, you need to download all the songs again when you turn iCloud Music Library back on.


On iPhone

Go to Settings > Music > iCloud Music Library, then switch the button to "OFF". Wait for a minute or two, then turn iCloud Music Library back to "ON". After that, you can go back to the Music app and re-download the songs.

Disable iCloud Music Library and Re-enable It Again


On iTunes

For Windows user, please go to Menu > Edit > Preference > General, and then un-check "iCloud Music Library", then click "OK". Wait for 1 minute, and then go back to General and check "iCloud Music Library" again.


For Mac user, go to Menu > iTunes > Preference > General, and then un-check and re-check "iCloud Music Library".

Disable and Re-enable iCloud Music Library on iTunes


Solution 2. Delete the Old Track and Add the New Version from "Search"

If disabling and enabling iCloud Music Library can't fix the error, try to delete the song from your library manually and then go to "Search" to find and add the song again.


This method is able to make sure that you are using the latest version of the song. Sometime, if a song from an older playlist has been modified, the modified song will be saved as the new version on Apple Music. Then the original song will be invalidated.

Delete Apple Music Tracks and Re-add Them


Solution 3. Force Close the App and Restart Your iPhone

Another quick solution to fix songs not available on Apple Music is to force quit Music app if you are using iPhone. And then restart your iPhone and relaunch the app.


Restarting your device can fix some unknown bugs and make the App run smoothly.


Solution 4. How to Avoid Apple Music Songs Not Available Issue Forever

The above methods might be able to fix the issue temporarily, but if you want to make sure the "Item not available" error will never occur again, try the following method to download Apple Music songs to MP3 and keep them in your iTunes library forever. In this way, all your Apple Music tracks will be available for offline playing even when your subscription ends.


Step 1. Download TuneFab Apple Music Converter on Windows or Mac PC.

Step 2. Launch the software, select the Apple Music tracks you want to download and save as MP3.

Choose Apple Music Songs to Download to MP3

Step 3. Choose MP3 as output format and select an output folder for saving the converted songs.


Step 4. Click "Convert" button to convert Apple Music to MP3.

Fix Apple Music Item Not Available Forever


Is this article helpful to you? For me, the best way to fix “Apple Music songs greyed out” or “Apple Music item not available” is to turn off iCloud Music Library and turn it back on. It works most of the time. But I will recommend that you use TuneFab Apple Music Converter to save Apple Music songs to PC, all songs downloaded are DRM-free and you can keep the songs at any place you like forever.


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