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Online OrderOnline Ordering FAQs
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1. Can I get a free trial version to test?

Yes. We do offer free trial version for all TuneFab users to fully evaluate the software. You can directly go to our official website to download and install the free trial program.

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2. What's the difference between the trial version and the registered version of the program?

The free trial version will have limitations on using the software, which means that you cannot enjoy all the features of the product. For example, the free trial version of TuneFab Apple Music Converter only allows you to convert 3 minutes of each file while the registered version will let you convert the whole song completely. If you want to enjoy all the features of our product, please go get the full version.

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3. How can I pay for my order?

You can pay for your order via computer or mobile phone. And we accept different types of payment: PayPal, Visa, Mater Card, etc.

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4. Is my order secure?

This online ordering is 100% secure! All data exchanged during the payment process is SSL-secured. All your order information is 100% safe.

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5. Is there any additional fee?

No, there are no hidden fees on your TuneFab bill. But if you purchase the program from outside the UK or from other EC member states, then VAT tax will be charged accordingly by https://order.shareit.com.

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6. When and how can I get the purchased program?

The software delivery is electronic only. You can download the software at any time from the TuneFab website home page or product page, while the license key will be sent to you by email.

When the purchase is done, you will receive an email from us within 30 minutes. In that email, you will find the detailed order information and your activation code. If you have not received the email from us for 24 hours, please contact our support team via email. As for downloading the software, you can directly go to TuneFab's official website to download the program.

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7. If I am an existing customer, can I get a discount for purchasing other TuneFab products?

Yes, of course. If you are an existing customer, we can offer you a 30% discount for purchasing other TuneFab products (Single License Only).

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8. I bought the wrong product by mistake. Can I exchange it for the correct one?

If you have purchased the wrong program, please contact TuneFab support team immediately. We can directly exchange the product for you.

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9. How can I check my order info online?

If you need help with the order you placed and want to get the detail information, please go to this website: https://www.mycommerce.com/shopper-support/ to check more details. Simply by entering your email address and order number, you will be able to find out any detail you want.

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10. What's your refund policy?

Please read our refund policy carefully before purchasing our products. You can go to this page to read more about our refund policy: https://www.tunefab.com/refund-policy/

Registration CodeRegistration Code FAQs
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1. How long will it take to receive my registration code?

When the purchase is done, you will receive an email from us within 30 minutes. In that email, you will find the detailed order information and your activation code. If you have not received the email from us for 24 hours, please contact our support team via email.

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2. What can I do if I don't receive the registration code after the purchase?

First, when the payment is done, you will receive the order email and activation code from us. The activation code will be included in the email attachment file named key.htm. So please download the key.htm file and open it, you will find your activation code there. If you have not receive an email from us, please check that if you have entered a correct email address for purchasing the software. Normally, the order email and the activation code will be sent to your licensed email directly.

Second, please check your spam folder in your email.

Thirdly, you can resend the order email and activation code manually from this website: https://www.mycommerce.com/shopper-support/.

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3. What does the error message "FAILED [903] Invalid Parameter" mean?

If you get the [903] Invalid Parameter error code, please contact us via email. We will show you how to activate the software offline.

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4. I got an "Unknown Error" during the activation, how to solve it?

The unknown error shows up because the activation code and the program you are trying to register is not matched. Please check if you have purchased the correct product and installed the right product from TuneFab.

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5. I can't activate. It says: "[901] Invalid parameter - no check" after I click Activate. What can I do?

If you get the [901] Invalid Parameter error code, please contact us via email. We will show you how to activate the software offline.

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6. When activating the software, it says "Failed [905] Number of activation using this activation code has been exceeded". Why?

If you get the [905] Invalid Parameter error code, it means that you have activated the software on more than one computer. Usually, a single license code can be activated for only one time. So, if you have reformatted your computer or changed to a new computer, then you won't be able to use the same activation code to re-register the software. But we can offer you a new activation code for free. Please contact us via email and send us your receipt.

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7. Can I use the activation code on multiple computers?

If you have purchased the family license code, then you will be able to use the activation code on 2-5 computer. However, if you are using the single license code, then you can only use the activation code on one PC.

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8. Can I transfer the activation code from old PC to the new one?

No. You cannot transfer the activation code from one PC to another if it has already been registered before.

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9. Can I deactivate my activation code and reactivate it on another computer?

No. The activation code cannot be deactivated or reactivated. If you need to reactivate the software, please contact TuneFab support team.

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10. Can I use my Windows activation code on my Mac?

No, if you have purchased Windows activation code, then it can only be used on Windows PC and vice versa.

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11. What if I lost the activation code?

You can go to this website to re-download your activation code: https://www.mycommerce.com/shopper-support/. Or you can contact TuneFab support team via email. We will help get back the activation code directly.

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12. If I re-install the software, do I need to re-register it?

There is no need to re-register the software after re-installling it. Reinstalling the software won't effect your previous registration of the software.

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13. How can I register the software?

Launch the program and locate the "Register" section. Then enter your activation code into the software to finish the activation.

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14. Can I get a free activation code for free?

Yes. There are 3 ways for you to get free activation of TuneFab products. Please read this page to get more info: https://www.tunefab.com/get-free-license.html

Upgrade TuneFabDownload & Upgrade FAQs
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1. Is it free to upgrade the software to the latest version?

Yes. We offer free lifetime updates and services for all TuneFab customers. You can download all TuneFab software directly from our official website any time you like.

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2. How do I upgrade my program?

To update your program to the latest version, please launch the software and locate the "Check for Update" section to update the software.

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