Have you ever encountered the situation that you can't play the Apple Music playlist created on Mac/PC with iPhone/iPad/iPod shuffle/iPod nano? While going to enjoy Apple Music on other devices, you are warned that your device "cannot be synced" or some errors pop up, such as Error -5000/-69/13010/13014. These messages appear to remind you that iTunes can't work normally and transfer specific songs to your device.

In this case, you might wonder that how to solve the problem smoothly with least effort. If you have met the situation and have no idea what to do, then this post will offer you an ultimate guide aiming at Apple Music playlist not syncing issue. Since you have been in the right page, just read ahead to get the solutions!

Don't Miss: Easy & Quick Guide: How to Convert Apple Music to MP3 


Part 1. Apple Music Playlist Not Syncing to iPhone/iPad

Generally speaking, the problem that the majority reported is that Apple Music can't sync to iPhone/iPad. To be specific, the following methods will focus on this issue. Let's move on!

Update iTunes and iOS Devices

At the very beginning, make sure that iTunes is running on Mac/PC, otherwise the syncing process will not succeed. Besides, iOS devices like iPhone/iPad should be updated as well. Follow the steps below to update software respectively.

1. Update iTunes on Mac/PC

Step 1. Launch iTunes on Mac/PC.

Step 2. Click "iTunes" on Mac or "Help" on Windows 10/8/7/XP from the menu bar at the upper part of the interface.

Step 3. Tap "Check for Updates".

Step 4. If there is a later version of iTunes, follow the instruction to finish the updating process.

Update iTunes

2. Update Software on iPhone/iPad

Step 1. Tap "Settings".

Step 2. Tap "General" > "Software Update".

Step 3. If an update is available, tap "Download and Install".

Step 4. Make sure that iPhone/iPad accesses the Internet, then plug it in power.

Step 5. Enter your passcode if necessary.

iPhone Software Update

3. Consolidate iTunes Library Files

From time to time, files stored in different iTunes Library may cause Apple Music not syncing issue. Under the circumstance, consolidate files will be helpful.

Step 1. Click the "File" option and choose "Library" from the drop-down list.

Step 2. Click "Organize Library" and enable "Consolidate Files", after which click "OK".

Consolidate Library

4. Check for Security Software on Mac/PC

If you have tried the first two methods but still can't sync Apple Music playlist to iPhone/iPad, then you need to check if there is any third-party security software that blocks the syncing process.


• Set Date, Time correctly.

• Log in iTunes with the administrative user account.

• Make sure that iTunes and security software are the latest version.

• Set Date, Time correctly.

• Check for the software update on macOS/Windows.

5. Check Connectivity

• Make sure that hosts file will not prevent iTunes from communicating with Apple's servers.

• Test the connectivity between PCs or devices. Apart from that, you need to ensure that they are connected into the same network.

In case that you may fail to sync Apple Music playlists again, you'd better uninstall the security software for a while. When you finish the syncing process, install the security software one more time.

Part 2. Apple Music Not Syncing to iPod Shuffle/iPod Nano

Coincidentally, Apple Music not syncing issue happens on iPod shuffle/iPod nano as well. Neither iPod shuffle/iPod nano can access Wi-Fi nor use Apple Music app, and as a result, nothing you can do to answer the alert message "Apple Music songs cannot be copied to an iPod." What's worse, in order to protect intellectual property rights, Apple Inc. doesn't allow users to sync downloaded Apple Music tracks to iPod shuffle/iPod nano.

Sync Apple Music to iPod

If you want to sync Apple Music to iPod shuffle/iPod nano, you need to remove the DRM protection from Apple Music fist. After that, you can convert Apple Music to DRM-free MP3 and use iTunes to sync the DRM-free song to iPod. TuneFab Apple Music Converter is the best tool for removing DRM protection.  It can remove DRM from Apple Music and maintain a high-quality output after the conversion. You can have a free trial by clicking the button to download the progress.

Step 1. Install and Launch Apple Music Converter

Follow the instruction to install TuneFab Apple Music Converter. Please make sure that you have installed the latest version of iTunes. Once you launch TuneFab Apple Music Converter, iTunes will be activated simultaneously.

Main Interface

Step 2. Refresh iTunes Library

Generally, TuneFab Apple Music Converter will load all music, videos, and podcasts from iTunes. You are able to check and preview them on the "Playlist" section. If you fail to find a specific file that you need, click "Refresh" to reload those files again.

Step 3. Select Apple Music Playlist

Click the playlist that you want from the lest side. Tick the checkbox at the upper right part to choose the songs you want to sync to iPod shuffle/iPod nano. Convert them in batch can save you a lot of time.

Select Apple Music

Step 4. Make Output Settings

Go to the "Output Setting" option and choose MP3 as the output format from the drop-down list. Apart from it, M4A, AC3, AIFF, AU, FLAC, M4R, and MKA are also available. By clicking "…" at the end of the "Output Folder" button, you can choose an output path to save the converted files.

Output Settings

Step 5. Select Conversion Speed (Mac Feature)

Go to "Speed" and choose 1X or 5X speed to convert the files on Mac. Windows users don't need to choose conversion speed because the speed is set at 10X by default. 

Conversion Speed

Step 6. Convert Apple Music Playlist to MP3

When you finish all the necessary settings, click "Convert" to transfer Apple Music playlist to MP3. Just wait a minute to have the conversion done.

Convert Apple Music

Now you have finished the most difficult part—unlock Apple Music DRM and convert the songs to MP3. The only thing left for you is to move the converted MP3 to iPod shuffle/iPod nano.

• Connect iPod shuffle/iPod nano to computer.

• Copy the converted songs to iPod shuffle/iPod nano.


All method to fix Apple Music playlist not syncing issue are provided for you. You can choose the most appropriate one according to your own condition. No matter the problem happened on Mac/PC, iPhone/iPad, or iPod shuffle/iPod nano, the key to the dilemma is in your hand now. Try to fix it and enjoy Apple Music!

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