"Last night I turned on my Amazon Music, but I'd only been listening for a while when my music suddenly stopped playing. An hour later it was still like this. Why is my Amazon Music not working? How can I fix that?"
For music lovers, there's nothing more relaxing and enjoyable than listening to music on Amazon, which turns out to be a bummer if Amazon Music suddenly goes down. There are several reasons why Amazon Music isn't working, from the Amazon Music app itself to your phone. You may be wondering if there is any way to fix the issue. Luckily, we've sorted out workable ways for you to work around Amazon Music's issues on your device. Keep on reading!
- Solution 1. Check Network Connection
- Solution 2. Re-login After Account Logout
- Solution 3. Check Amazon Music Subscription
- Solution 4. See If It Is Amazon Music Down
- Solution 5. Force Restart Amazon Music App
- Solution 6. Clear Amazon Music Cache Files
- Solution 7. Reboot Your Device
- Solution 8. Update Amazon Music App
- Solution 9. Uninstall and Reinstall Amazon Music
- Bonus Tip: Try Another Player If Amazon Music Is Still Not Working
Solution 1. Check Network Connection
When Amazon Music doesn't work, the first thing is to check the network connection. Because a bad network connection is one of the most frequent causes.
You could reset the data on your device or change to a stronger WiFi so that your device is connected to a strong and steady network.
● Reset the data
On Android, swipe down from the home screen and enable Airplane mode from the quick toggles menu.
On iPhone, swipe down from the top right corner to open Airplane mode.
● Reconnect your WiFi or try another WiFi
Go to Settings > Wi-Fi > turning off Wi-Fi and turning it back on again. Or you can switch to a stronger WiFi.
Solution 2. Re-login After Account Logout
Issues with invalid account login could be the major cause of Amazon Music not working. To fix such issues, sign out of your Amazon account and then sign back in.
Step 1: Launch the Amazon Music app on your device.
Step 2: Click on the Settings icon at the top right corner on HOME to open Music Settings.
Step 3: Scroll down and tap Sign Out. Then hit Confirm on the pop-up menu.
Step 4: Re-login with your Amazon account and start playing music without issue.
Solution 3. Check Amazon Music Subscription
Checking the Amazon Prime subscription status is a great idea before you start troubleshooting. If you are a user of Amazon Music, then you should check if your Amazon Prime Music or Amazon Music Unlimited subscription has expired. Once expired, the Amazon Music app may stop working and you cannot play the songs or playlists on Amazon Music.
Here’s how you can check your Amazon Music subscription status on your computer.
Step 1: Go to the Amazon Music website and log in with your account.
Step 2: Click on the Account & Lists option at the top right corner and then choose the Membership & Subscriptions option from the list.
Step 3: Now, you can see the renewal date for your Prime subscription. If your Prime plan has expired, pay to extend your subscription.
Step 4: Open Amazon Music on your phone and start playing music to see if the issue is fixed.
Solution 4. See If It Is Amazon Music Down
Sometimes, Amazon's Music servers would fall down, like other streaming services, resulting in streaming issues with your app. The Music app will either not display your playlist or not download any songs in this situation. You can check the official website or authority website like Downdetector, to see if there is any user feedback that Amazon Music is not working.
Downdetector is an online platform that provides users with real-time information about the status of various websites and services. In other words, Downdetector can help you know whether Amazon Music is down or having problems.
If the service is actually unavailable, unfortunately, there is nothing you can do until Amazon restores it.
Solution 5. Force Restart Amazon Music App
Forcing restarting Amazon Music is a common troubleshooting method that might help resolve issues with the app not working properly. When you force restart an app, it basically restarts the app and clears any temporary data that may be causing the problem. You can force Amazon Music to restart on different devices by following these steps:
Step 1. Go to Settings and tap Apps & Notifications.
Step 2. Tap "Amazon Music" in the apps list.
Step 3. Click on "Force stop" to close the app.
Step 4. After a few seconds, restart Amazon Music to see if the issue is fixed.
Step 1. Swipe up from the bottom of the screen to access the app switcher.
Step 2. Find the Amazon Music app and swipe it up and off the screen to force it close.
Step 3. After a few seconds, restart Amazon Music to see if the issue is resolved.
Solution 6. Clear Amazon Music Cache Files
Your Amazon Music app may repeatedly crash due to cache files. These files sometimes become corrupt, causing various app issues. Luckily, you can fix them by clearing Amazon Music Cache Files. Don't worry cause your saved playlist, login session, or other data will not lose.
But it should be noted that you can only delete an app’s cache files on Android. On an iPhone and iPad, you’ll have to uninstall and reinstall the app to clear its cache.
Here's how to clear your cache in the Amazon Music app:
Step 1: Go to Settings on your Android device.
Step 2: Tap Apps; App management in Settings.
Step 3: Open the Amazon Music app
Step 4: Click on Storage and then tap on Clear Cache.
Step 5: Tap OK to confirm clearing your cache.
Step 6: After these steps, open Amazon Music again and see if the issue has been fixed.
Solution 7. Reboot Your Device
Rebooting your phone can sometimes remove background processes, temporary files, or caches that may result in Amazon Music not working. Additionally, a quick refresh will help you improve your internet connection. Make sure to wait at least one minute before your device restarts. After that, your Amazon Music app would be operational again!
It’s simple to reboot an Android or iPhone device.
Step 1. Press the power button and hold it down for several seconds to open the Power menu.
Step 2. Tap the Restart option. Then your device will be rebooted.
|iPhone X or later||
|iPhone 6, 7, 8, or SE (2nd or 3rd generation)||
|iPhone SE (1st generation), 5, or earlier||
Solution 8. Update Amazon Music App
Sometimes, another potential issue could be the outdated Amazon Music app itself. Outdated apps can often cause freezing issues, so make sure you have the latest Amazon Music app installed. Here’s how to update Amazon Music on both Android and iPhone devices.
Step 1. Go to Google Play on the home page of your Android device.
Step 2. Search Amazon Music on the search bar and go to the detail page of the app.
Step 3. Tap Update to get the latest version of Amazon Music.
Step 1: Go to the App Store on your iPhone and search for Amazon Music.
Step 2: Tap on the “Update” button next to the app.
Step 3: Once the update is finished, launch Amazon Music and see if the issue has been resolved.
Solution 9. Uninstall and Reinstall Amazon Music
In addition to the above methods, you can entirely remove the Amazon Music app from your phone. There could be issues with the Amazon Music app's core files on your device. In this situation, the only way to resolve the issue is to uninstall it and reinstall Amazon Music from the Google Play Store on an Android device or the App Store on an iPhone.
Note that doing so will delete all the current app files, including your cache files.
Here’s how to Uninstall and Reinstall Amazon Music on both Android and iPhone devices.
Step 1: Launch your phone’s app drawer and find Amazon Music.
Step 2: Tap and hold on the app and select Uninstall.
Step 3: Choose Uninstall in the prompt.
Step 4: Open Play Store, search for Amazon Music, and tap Install.
Step 1: Tap and hold Amazon Music on your home screen.
Step 2: Select X in the app’s top-left corner.
Step 3: Tap Delete in the prompt.
Step 4: Open App Store, search for Amazon Music, and tap the download icon.
Bonus Tip: Try Another Player If Amazon Music Is Still Not Working
Still having problems with Amazon Music not playing songs? Well, if your Amazon Music is still not available, we would like to recommend you TuneFab Amazon Music Converter. It embeds the official web player and all tracks in Amazon Music Prime, Unlimited, and HD plans are DRM-free. In addition, TuneFab can help you download and convert Amazon Music songs to MP3 and other popular formats with super-fast 5X working speed.
With TuneFab Amazon Music Converter, you can download songs from Amazon Prime to MP3, store the music locally, and enjoy high-quality playback even offline. Besides, you can keep these songs forever, and transfer them to other devices or platforms without restrictions.
Key features of TuneFab Amazon Music Converter
- ● Back up music locally from Amazon Music Playlists within clicks
- ● Convert Amazon Music to MP3, M4A, WAV, FLAC files
- ● Download music content in batches at up to 5X faster speed
- ● Keep original metadata info & ID3 tags
- ● Preserve original sound quality in the output audio file
4 Quick Steps for Using TuneFab to Download an Entire Playlist
Step 1: Download and install TuneFab Amazon Music Converter, then launch it and sign in to your Amazon account.
Step 2: Select an Amazon Music playlist and open it. Add the playlist to the conversion list by clicking the blue "+" button or drag and drop the target to the blue "+".
Step 3: Select the songs to convert. You can choose a suitable output format to convert all files from the upper-right "Convert all files to" format menu. Besides, you can also change the parameters and output location according to your needs.
Step 4: Click the "Convert" button to start the process. Once finished, you can view the converted song in the "Finished" tab.
When your Amazon Music is not working, there are a few ways to fix it. Just follow the solutions above to get Amazon Music working.
Check your network connection
The foundation of software operation; The first thing to do;
Check your subscription status
Amazon Music subscription has expired or is unpaid
See if Amazon Music is down
Check the status of Amazon Music through Downdetector
Force Restart Amazon Music App
Clear temporary data that may be causing the problem
Clear Amazon Music Cache Files
Too many cached files can cause Amazon Music to crash
Reboot Your Device
Remove background processes, temporary files, or caches
Update Amazon Music App
Outdated apps can often cause freezing issues
Uninstall and Reinstall Amazon Music
There could be issues with the Amazon Music app's core files
If none of them can fix the issues, try TuneFab Amazon Music Converter. Owning a built-in Amazon Music web player helps you directly access the playlist and download the songs as MP3s so that you can listen to them whenever you want. Then, you no longer have to worry about issues with Amazon Music.
Hope you enjoy your time in Amazon Music!