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"Though I am sure my device has connected to WiFi, I get a message that says I'm in offline mode on Spotify. Why is my Spotify offline?"

Normally, all Spotify users can play music from Spotify once they have connected to WiFi, however, some subscribers complain that they receive a message indicating "No internet connection available" on Spotify when WiFi is connected. If you are also annoyed with that problem, you can totally try the below solutions to fix the issue.


Part 1. Why Does My Spotify Say I'm Offline?

In general, once a WiFi or wired Internet connection is available, you can easily stream your favorite music through Spotify. However, in some specific cases, Spotify will say that you're offline even if your device maintains a stable Internet connection.

There are several possible causes for this error:
● Wi-Fi/Network issues
● Firewall restrictions
● Spotify App has actually turned on offline mode

Diagnosing the cause of these errors may not be easy, but the solution shown below in this article will definitely help you out with your problems.

Part 2. How to Solve Spotify Says Offline Issue

Here we offer you 7 ordinary ways, and you can check all of them to ensure the problem is fixed successfully.

Solution 1. Make Sure You've Turned Off Offline Mode

When you turn on Offline mode, you can have access to tracks that you mark as available in Offline mode, but it might result in Spotify saying no internet connection when you connect to WiFi. So how to turn off offline mode in Spotify? The steps are as follows.

#1. On iPhone:

Tap the "Settings" button, then swipe the "Offline Mode" switch to the Off position in the "Settings" screen.

#2. On Android:

Go to More > Settings, then disable the Offline Mode in the "Settings" screen.

Turn on Spotify Offline Mode on Mobile

#3. On Desktop:

Locate the three dots in the top left-hand corner, click it, select "File", then press "Offline Mode" to switch it off.

Turn on Spotify Offline Mode on Desktop

Solution 2. Check Wi-Fi Connection

An Internet connection is the first requirement for listening to Spotify online or downloading Spotify songs offline. Whether you are using Wi-Fi or a wired network, you can check its status at the appropriate place and restart the network if necessary. Here are some troubleshooting suggestions.

#1. Restart Your Wi-Fi:

Whether you're using a computer or a mobile device, you can go to Settings on your device, then switch the Wi-Fi off, wait for a second, and turn it on again. This action may re-establish a good connection.

#2. Restart Your Router:

If you are using your home Wi-Fi, you can restart the router by switching off and on the button. If you are still confused, check the instructions of the router, or visit the official website of the router for professional support.

Reset the WI-Fi Router

#3. Try with a Different WiFi or a Data Connection:

If you are using public Wi-Fi, sometimes it may have partial restrictions on certain features or applications. If you are facing this problem, open "Settings" on your device and change to a different WiFi connection. Or, if you're using a mobile device with a SIM card, you can simply turn off WiFi and enable the data network to get around the hassles associated with WiFi.

Solution 3. Check Your Firewall on PC

If you can't solve your problem after trying the solutions above, then you can try to check the network and firewall as your firewall - the software might wrongly think that Spotify likely poses a threat to your computer. Therefore, try the below solution.

On Windows:

Step 1: First click on "Change Settings".

Step 2: Then tick the box next to Spotify.

Step 3: Finally, click on "OK".

Disable Firewall for Spotify on Windows

On Mac:

Step 1: Click on the Firewall option to open it.

Step 2: Click on the "lock" icon in the bottom-left corner of the screen. You might be asked to enter your administrator username and password.

Step 3: Click on "Advanced" to bring up a firewall security dialog box and click on the + icon below Block All Incoming Connections.

Step 4: Select Spotify from the Browse dialog box and click on "Add".

Disable Firewall for Spotify on Mac

Solution 4. Check if VPN is Correctly Connected

As Spotify might be not available for your country or region, you need to access Spotify with VPN. If so, you should check if VPN is correctly connected. To do that, you can try to see if you can browse through some limited web pages that can't be accessed without a VPN connection. If the VPN is incorrectly connected, then you are supposed to see what happens to your VPN.

Check VPN Status on Your Device

Solution 5. Clear Cache & Data

This is also a way to fix the problem. But remember: if you clear the Spotify cache, you will lose all your downloaded songs, but your library and playlists will be untouched. Besides, do not forget to save your login credentials to access the account later.

On Android:

Step 1: Open the Spotify app and choose the setting section.

Step 2: Tap on the Apps option and select Spotify.

Step 3: Choose Storage and find the Cache option. It’s to clear the cache of your Spotify account.

Step 4: Close and re-open Spotify.

On iPhone:

Step 1: Head to your mobile Settings and select the General option.

Step 2: Tap iPhone Storage.

Step 3: Search for the Spotify app and choose it.

Step 4: Tap on the Offload app to clear the cache.

Clean Spotify Cache on Mobile

Solution 6. Re-login to Spotify

Though you don't know why Spotify says offline happens, you can try to re-login to Spotify first.

#1. On Desktop:

Click in the top-right corner of the screen and select "Log Out", then enter your ID and password to back in again.

Log Out Spotify on Desktop

#2. On Web Player:

Click on your profile at the bottom of the left side menu and select "LOG OUT", then back in by entering your ID and password.

#3. On Mobile and Tablet:

Tap "Home" > "Your Library" > "Settings" and scroll to the bottom, then tap "Log out" and back in.

Log Out Spotify on Mobile and Tablet

Solution 7. Reinstall Spotify

Finally, reinstalling might be helpful for fixing many common issues you are experiencing. So for those who have a problem that Spotify says offline, you can try to reinstall Spotify on your computer or portable devices.

On Mac:

Step 1: Click on Spotify in the menu bar and then "Quit Spotify".

Step 2: Open Finder and then click on "Go" > "Library" in the menu bar.

Step 3: Open "Caches" and then delete the "com.spotify.Client" folder and click on the back arrow.

Step 4: Open Application Support and delete the Spotify folder. After that, download and install Spotify.

Remove Spotify on Mac

On Windows:

Step 1: Close Spotify and go to the "Control Panel".

Step 2: Click on "Programs and Features" and select Spotify in the list.

Step 3: Then click on "Uninstall" and follow the instructions on the screen.

Step 4: Download and install Spotify.

Uninstall Spotify on Windows

On iPhone:

Step 1: On the home screen, tap and hold the Spotify app icon until it shakes.

Step 2: Tap the "X" symbol on the icon to uninstall Spotify.

Step 3: Open the App Store, then search for and install the Spotify app.

If Spotify keeps saying "Your Spotify is Offline" even when you are connected to WiFi, you can try the above six solutions to solve your problem.

However, the problem can appear again and again though you may know how to deal with it every time the notification pops up, which is quite annoying. Why not learn about the best solution – downloading music from Spotify to enjoy Spotify tracks whether you have an internet connection or not?

The following part will show you how to download Spotify songs for offline playback even without having a Premium subscription.

Part 3. How to Listen to Spotify Offline without Premium

Even if you are a Spotify Free user, you can download Spotify for offline playback, but you need to download TuneFab Spotify Music Converter on your computer. It is an efficient Spotify DRM removal tool that enables you to download and listen to Spotify tracks without premium and convert them to common formats such as MP3, M4A, FLAC, WAV, AIFF, AAC, and ALAC.

The following guide will detailedly show you how this special music converter works.

Step 1. Download and Install TuneFab Spotify Music Converter

Download TuneFab Spotify Music Converter by clicking on either of the below download buttons, then install it on your computer.

TuneFab Spotify Music Converter Welcome Page

Step 2. Log in to Spotify Web Player

After prompting to the built-in Spotify web player in TuneFab Spotify Music Converter, you need to log in to your Spotify account.

Login Spotify Web Player

Step 3. Add Spotify Playlist for Music Conversion

After the account login, directly open a Spotify playlist and TuneFab will automatically detect the music tracks and provide download options for you. In just a minute, all tracks from the playlist will be listed for you with the basic song info displayed on the screen. On this tag, you can also click "Title", "Duration" and so on to sort the songs, or directly search titles to convert the songs you preferred.

Choose Spotify Songs to Convert

Step 4. Select Output Format

Move up to the upper-right corner to select an output format such as MP3 for converting all the selected Spotify songs. In addition to MP3, there are many other formats you can choose to output downloaded songs, including M4A, FLAC, WAV, AIFF, AAC, and ALAC.

Choose Output Format

Note: Before downloading and converting songs, you can go to the "Preference" menu to customize some settings. On the "Advanced" tag, you can customize the download parameters, frame rate, and output formats of Spotify songs.

Tweak Advanced Settings

On the "General" screen, you can change the output presets for the audio file title and folder archive.

Tweak General Settings

Step 5. Start Converting

Then click on the "Convert" button on the menu bar to start downloading Spotify songs to PC. During the download process, you can stop the conversion at any time by clicking the "Stop" button to the right of the song.

Convert Spotify Songs

After all the steps, you can get Spotify songs on your computer as you wish. You can "View Output Folder" of the songs or check them directly on the "Finished" page by clicking the "Play" button on the left. Then, you can transfer the songs to any device and listen to them whenever you want without being bothered by the "Spotify says offline when Wi-Fi connected" issue.

Final Words

Altogether 7 methods are provided to fix the problem that Spotify says offline. If you have another efficient method, welcome to share it with us. For convenience, you can directly choose the last way - download Spotify files via TuneFab Spotify Music Converter so that you can play Spotify anytime and anywhere.

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