Spotify is one of the largest music streaming services around the world with more than 140 million users. Although Spotify is equipped with lots of amazing features, it is unavoidable that you may encounter more or less Spotify problems. In this article, I would like to list some of those issues that may occur more frequently than others and show you the way to fix them.


1. Spotify Not Working on Phone

If your Spotify not working, then try solutions as below.

Check if there is a connection issue. When you receive error message saying "Spotify is offline" or "No internet connection detected", all tracks grayed out or nothing happens when you click/tap play, then you may have a connection issue. To fix it, try these steps:

A. Restart your router.

B. Reconnect your WiFi or try another WiFi.

C. Make sure Spotify isn't in offline mode.

D. Close any apps you're not using.

E. Check if your firewall has Spotify set as an exception.

Advice: If possible, you had better use WiFi instead of a data connection.

If it's not a connection issue, then you can try the instruction below.

A. Log out and back in.

B. Your Spotify account may be logged in on another devices, so it has paused on your current device.

C. Close any apps you're not using.

D. Restart the app.

If Spotify not working, then you need to check your device and the app.

A. Check if the correct audio output is selected in your device's volume setting and your device is fully up-to-date, including its operating system and any other software.

B. Check that the Spotify app is the latest version and @SpotifyStatus for any ongoing issues.

For another problems, also read: [Fixed] 10 Common Spotify Problems and How to Fix Them

I hope that you can fix it by following the instructions above, but if Spotify is still not working, then you may need to ask customer service for help. In fact, you can totally try to download Spotify music on PC, so you won't worry about these Spotify problems any longer.

2. Spotify Cannot Start

This problem will appear when you try to launch your Spotify after installing but just find it is crashed. It seems that this issue has troubled users for times, therefore, I will provide you with the solution below:

Can Not Start Spotify

(1) After downloading the Spotify Installer, save it to your computer.

(2) Start the installer then select Properties.

(3) Choose "Compatibility", check the box of "Run this program in compatibility mode for:" and select "Windows XP (Service Pack 3)".

(4) Click Apply.

Choose Compatibility

3. Spotify Failure to Stream

You have already collected or bought songs with a premium account but it appears a box of "Can't play the current track" or "You're offline" while you are totally online. In many cases, these Spotify streaming errors are resulting from your home network or your device. Follow the steps to fix this problem:

(1) Open the Airplane mode of your device and then turn it off.

(2) Reopen the device you use to stream Spotify.

(3) Reinsert the wireless router.

(4) Unplug the modem from your Internet for 30 to 60 seconds.

(5) Put the router to a higher place to secure the WiFi router not covered by other items.

Can't Play The Current Track

4. Spotify Stuttering

You may come across with the problem that you can listen to Spotify music but it is intermittent, which makes you crazy.

For Windows and Mac, you need to open Spotify Settings and choose "Edit > Preference > Enable hardware acceleration". If it fails, uninstall Spotify and install this program again. For iPhone or Android, try logging out and back in at first. If it fails, restart the device and try again. Or you need to delete the app and reinstall.

5. Spotify Cannot Connect

There probably exists that you are able to use other apps and visit websites but just cannot connect to Spotify. The solution is as below.

An Error Occurred

(1) Make sure you can connect to cellular data when disconnecting to WiFi, which narrows the problem.

(2) Force close the Spotify and restart it.

(3) If step (2) fails, restart your device.

(4) Log out the Spotify account and log in again, or you can uninstall it and reinstall directly.

6. Delete Spotify Playlists Accidentally

Very often you may carelessly delete a Spotify playlist. Well, you can use the Spotify website to recover it.

Login the Spotify account and then click on "Recover playlists > Restore". There will not appear one playlist you deleted right now but in the future. Next time you enter this page, click "Restore" to recover it to your account.

Remove Spotify Playlists

7. Spotify No Sound

When you open Spotify and want to play music now and then, but just find that there is no sound coming out.  Check out the following method to the solution.

Spotify No Sound Problem

(1) Check the volume of the Spotify on your device to make sure it is not muted.

(2) On Mac, you need to press the "Option" and click on the "Speaker" so as to connect the right output device.

(3) On iPhone or Android, ensure your system volume is up without connecting Bluetooth headphones. In addition, clear your headphone jack with compressed air to unclog them.

8. Remove Spotify Offline Devices

You may extract music from Spotify with a Premium account and keep music offline by downloading to your devices. However, there are three devices limited for you to keep Spotify music. So, how to remove an unused Spotify offline devices to clear a new space?

Enter your Spotify account page and click Remove to remove device out of the list. while for the offline device, you can only keep 3,333 songs or you may not be able to listen to music.

9. Cannot Add Local Files to A Playlist

You desire to add your own music in the Spotify playlists thus you can listen to it everywhere, follow the guide mentioned below and you can fix this trouble.

Add Local Files to Spotify

(1) Enter "Edit (Windows) or Spotify (Mac) > Preferences > Local Files".

(2) Search your iTunes files or your Music Library, or directly to the destination of your saved music.

(3) Add local files to your Spotify playlists.

10. Cannot Download Spotify Music for Offline Playback

You can download Spotify songs for offline playback but it just cannot under some circumstances.

First, you must be aware that there is a limitation of 3,333 songs for synchronization to each device,  and for you exceeding the limits, you aren't able to download any more songs unless you delete some songs.

Second, open the "Available Offline" switch will slowly delete its content, however, for fast solving this problem, you should delete the cache.

Spotify Premium Available Offline

11. Cannot Add More Tracks to Your Music

There is a limitation on storing songs on Your Music so that you cannot add as many songs as you want. Some of you may be angry about that, but I want you to cool down and look for the following solution.

You are able to create a new playlist named "Library" and add music you like there. After the 10,000 song limitation, you can create "Library 2", "Library 3" and so on. Add all of these libraries into File > New Playlist Folder, and you can see all the music within it.


In a word, there are 11 common Spotify problems and each of them has the method to fix. However, in order to avoid some unexpected issues, here I would like to recommend you to back up your Spotify Music with TuneFab Spotify Music Converter. It's designed to convert songs, playlists, albums in Spotify to DRM-free MP3, M4A, WAV, FLAC or download them without any quality loss. After downloading Spotify songs on PC, you can not only play Spotify music on multiple devices offline and listen to Spotify music at any time and everywhere.

Was this information helpful?

TrustScore 1.2 | 83
Previous article How to Use Spotify Codes & QR Code for Music Sharing Next article How to Download Spotify Music on Mobile Without Premium
The website uses cookies.

We use cookies to ensure that you get the best experience on our website. Clicking "Accept Cookies" means you agree with our Privacy Policy.