"I am getting 'Cannot Open, This media format is not supported' error message when I try to listen to Apple Music with my WIFI network. It seems that I am not the only one experiencing this. Does anyone know how to fix this?"

On Apple Community, an Apple Music user reported this problem of Apple Music format not supported. And there are almost 300 people says "I have this question too". This might be caused by some troubles with Wi-Fi, the mobile phone gets stuck in system operation or Apple Music tracks' formats are not supported by your device. But don't worry, now you can find solutions here.


Part 1. For the Reasons of Wi-Fi or Mobile phone

When there are weak Internet connection or some error with your Mobile phone, your Apple Music will fail to play.Out of this reason, you can try the possible solutions below to fix the Apple Music not supported problem.

Solution 1. Go to Settings and turn on Airplane Mode. Wait a few seconds and then turn off.

Solution 2. Restart your device.

Solution 3. If you are having this issue when you are connected to a Wi-Fi network, turn off your Wi-Fi and router. Close the Apple Music app. Then reset network settings by going to Settings > General > Reset > Reset Network Settings. Then restart your Wi-Fi and router.

Solution 4. iOS update? Go to Settings > General > Software Update and update your iOS device.

Solution 5. Force reset your iPhone or iPad. To do this, press and hold the Sleep and the Home buttons at the same time until you see the Apple logo.

Part 2. For the Reasons of Apple Music Format

To know why the Apple Music format not compatible with your device, you need to know what the Apple Music format is. Apple Music is encoded in AAC (Advanced Audio Coding) format with 256kbps bitrate. And all Apple Music songs are the protected AAC files with .m4p file extension. Therefore, Apple Music songs might be incompatible with your devices. And it can be fixed as long as converting Apple Music songs to other formats.

A helpful tool is called TuneFab Apple Music Converter, which will help you legally remove DRM from Apple Music songs and convert them to MP3, M4A, AC3, AIFF, etc. All original data information and audio quality will be well preserved in converted files. The steps are really easy. So let's see how to finish a conversion below.

Step 1. Launch Apple Music Converter

Download and install TuneFab Apple Music Converter. After it, please launch the software. At the same time, iTunes will be launched automatically.

Step 2. Select the Apple Music tracks

Find the Apple Music that shows "The media format is not supported" message. You can directly search the song with the search box. Or open the relevant playlist and choose the songs one by one as this program supports batch conversion.

Select Apple Music Songs

Step 3. Specify Output Format

Go to the bottom of the main interface and open the output format drop-down list. Here offer 8 output formats for you: MP3, M4A, AC3, MKA, FLAC, AIFF, M4R, and AU. Choose the one that compatible with your device.

Set Output Format

Step 4. Convert Apple Music Songs

After completing the steps above, the final one is clicking the button "Convert". Then the conversion will be started and succeed in a few minutes.

Convert Apple Music

[Bonus Time] You can view this video along with operating the whole conversion

Now the error of "Apple Music format not supported" will be fixed successfully. You just only need to transfer the converted Apple Music songs to your devices and enjoy it freely. If you have other problems, please leave it below. Thanks for reading!

Related Reading of the Apple Music problem:

Apple Music Problems: Here is the Fix!

Fixed: Apple Music Error 42587

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