-Q1. What're the limitations of a free trial version?
With the free trial version, you can only convert the first 3 minutes of each song. And you can use the free trial version for 30 days.
+Q2. How to activate TuneFab Spotify Music Converter?
Launch the software and a free-trial window will pop up, enter your Email Address and License Key into the appropriate boxes, then click "Activate" to complete the activation.
+Q3. How long does it take to receive my license key?
After placing an order, the license key will be sent to you by email within 30 minutes. If you have not received the license key in 24 hours, please contact TuneFab Support team to get help.
+Q4. I lost my license key somehow. How can I get it back?
To get back your license key, you can submit a request on this page . Once our support team receive your email, we will re-send the license key to your required email address.
+Q5. The license key I entered is invalid. Why?
Make sure you have purchased the correct version of TuneFab Spotify Music Converter. For example, Mac user should buy the Mac version instead of the Windows one. If you buy the wrong version by mistake, please contact TuneFab Support team ASAP to get the correct license key.
+Q6. Can I transfer my license to a different computer?
Yes, you can transfer your license to a new computer and it’s 100% free. But to that, you need to contact TuneFab Support Team and provide your valid order info, we will disable the license on the old computer and reset it for activation on a new computer.
+Q7. Can I use the software on two or more computers?
If you purchase the single-user license, then you can only activate and use the software on one computer only. If you buy a family license, you can activate and use the software on 2-5 computers with the same license key.
+Q8. What conversion speed does TuneFab Spotify Music Converter support?
Windows: It supports 1X to 4X conversion speed on Windows.
macOS: The conversion speed is currently limited at 1X on macOS.
+Q9. Do I need to stay and wait before the computer while the software is converting music?
No, you don't have to. But please keep in mind that do not click any button on the software as well as Spotify app (Official Website version).
+Q10. Does TuneFab Spotify Music Converter need Spotify Premium?
No, you don't need a Spotify Premium subscription at all. Both Spotify Free and Spotify Premium users can use our program to download and convert all songs from Spotify.
+Q11. How to solve the problem of "Conversion failed?"
First, make sure that you're using the latest version of TuneFab Spotify Music Converter and Spotify App. You download the latest version directly from the product page or home page.
Second, please check if the songs are playable in Spotify.
Third, restart the program and try again.
If the problem still exists, please submit a request here for further assistance.
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