+Q1. What's the limitation of a free trial version?
All software are free to download from our website. If you have not deceived whether to buy the software or not, you can fully evaluate it first by downloading the free trial version directly from our website.
The trial version of TuneFab Apple Music Converter only allows you to convert 3 minutes of each audio file. Also, you have 30 days to use the trial version. And when the free-trail period is over, you will need to purchase the full version of the program to continue using it.
+Q2. What are the supported formats of TuneFab Apple Music Converter?
Supported input formats: All iTunes supported audio formats, including Apple Music, M4P, Protected AAC (from iTunes Store), AAC, MP3, iTunes M4B, M4A audiobooks, AIFF, WAV, and Audible AA/AAX. You can read more from our tech specs page.
Supported output formats: MP3, AC3, M4A, M4R, AIFF, FLAC, AU, MKA.
+Q3. How to activate the software?
First, download and install TuneFab Apple Music Converter on your Mac/PC.
Second, launch the software and then enter your activation code.
If you have any trouble in activating the software, feel free to contact us via this email: email@example.com.
+Q4. How to update the software?
First of all, the auto-update function is not supported in TuneFab Apple Music Converter. So the software will not update to a new version automatically. But the good news is that this auto-update feature will be added this year in 2018. Please wait patiently.
You can update the software manually by downloading and installing the software directly from our product page. Just go to our official product page and download the software. Normally we will update our software from time to time, in order to keep your product up to date, you can go to our website to download the software in certain period of time.
Note: It's 100% free and safe update the software.
+Q5. How long does it take to receive my activation code?
The activation code will be sent to you along with the order info email in 30 minutes after the payment is done. And if you have not received the registration code in 24 hours, please contact us via the support email.
+Q6. Failed to receive the activation code? How to get back my activation code?
First, when the payment is done, you will receive the order email and activation code from us. The activation code will be included in the email attachment file named key.htm. So please download the key.htm file and open it, you will find your activation code there.
If you have not receive an email from us, please check that if you have entered a correct email address for purchasing the software. Normally, the order email and the activation code will be sent to your licensed email directly.
Second, please check your spam folder in your email.
Thirdly, you can resend the order email and activation code manually:
1) Go to this website: https://www.mycommerce.com/shopper-support/
2) Go to Order Search and enter your email address and order number in the empty box. After that, click on "Search". Then you will be directed to a page that shows the detail information of your order.
3) You can re-deliver the order email and the activation code (the code is stored in a key.htm file) to your correct email address.
Or you can contact us to get back your activation code via the support email or Facebook. Please provide the following information: order number and licensed email for purchasing the software.
+Q7. The code I entered is invalid. Why?
First, please make sure that you've purchased the correct version of TuneFab Apple Music Converter. For example, if you are using a Mac version, then please do not buy the Windows version of this program in mistake. If you have purchased the wrong version, please contact us immediately via email.
Second, please note that one activation code can only be used on one computer. If you have already activated the software on a computer, then you won't be able to use the same code to activate the software on another computer. If you need to use the software on multiple computers, then you can buy the family license.
+Q8. Will my activation still work if I change to a new PC or re-install the computer?
No, the original activation code will not be able to activate the software if you have changed to a new computer or re-installed the computer. But we can offer you a new licensed code for free. Please contact us via email and provide the following information：
1) Your order number
2) Your licensed email for purchasing the software
3) The full name of TuneFab Product, such as TuneFab Apple Music Converter for Windows
+Q9. Why is the conversion speed so slow? How can I get a faster conversion speed?
For Mac user: The conversion speed of TuneFab Apple Music Converter (Mac) has become slower than before. Actually, it's not just TuneFab, but all similar Apple Music Converters in the market are having the same situation.
The main reason for the slower conversion speed is that Apple has improved their system in the previous iTunes and Mac update. So we've made changes in the software accordingly to make sure that it can work with the latest iTunes and Mac system. If we can find a better solution later, we will update the software immediately. Please allow us some time.
For Windows user: You can adjust the conversion speed from 1X to 16X by following the steps here: go to Options > Convert > Adjust audio conversion speed. 1X to 5X conversion speed is recommended to avoid conversion error.
+Q10. When I launch the software, iTunes runs automatically. Can I quit it?
TuneFab Apple Music Converter needs to work with iTunes. It's necessary for iTunes to play the files in background during the whole conversion process. So please do not quit iTunes, otherwise the conversion will be failed because of the playing interrupted.
+Q11. Apple Music songs didn't show up in TuneFab Apple Music Converter, why?
First, please make sure that you've downloaded your Apple Music songs from Cloud. It means all the music should be downloaded and stored in the local hard drive of your computer.
Second, please make sure that your music files are available in iTunes music library.
Thirdly, please click on the "Refresh" button to update the songs in TuneFab. If the problem still exists, please contact TuneFab support team.
+Q12. How to solve "Playback error" problem when converting?
If you see this error, please:
1. Update iTunes to the latest version.
2. Most importantly, make sure you've downloaded all the iTunes songs or Apple Music songs on your computer (local folder). If an Apple Music track hasn't been downloaded in iTunes, a small download button will be displayed in iTunes Music library. You can also find the downloaded Apple Music on Windows 7/8/8.1/10 from \Users\username\Music\iTunes\Apple Music.
3. Please try to authorize iTunes on your computer again. On your iTunes, click Account > Authorizations > Authorize This Computer... Then, log in with iTunes with Apple ID and password again and restart Apple Music Converter. Please enter the Apple ID and password that you use to subscribe Apple Music.
4. Please make sure that you are using the latest version of TuneFab Apple Music Converter. If you are not sure, you can directly update your software by downloading it from our official website.
+Q13. I converted an audiobook to MP3 with TuneFab and it plays well in my iTunes library, but it fail to be uploaded to iCloud library,why?
Before you syncing the converted audiobook file to Apple Watch via iCloud music library, please cut the long audiobook into small file. Because if the file size is larger than 200MB, you won't be able to sync the music. Here is why:
Please read this guide from Apple Support:
It suggests that:
Only songs smaller than 200 MB or shorter than 2 hours are added to iCloud Music Library.
You can try to use Audacity to cut the long audiobooks in to small files. Some of our customers had find this solution and they sent us this feedback. So you can have a try. It's a free software which is easy to handle.
+Q14. Why can't I convert multiple songs at once? It always stops converting at some point.
First, please make sure that you are using the latest version of TuneFab Apple Music Converter and iTunes.
Second, you can try to convert less number of songs at a time, for example, you can convert 10 or 20 songs at once. Sometimes, too many songs (for example, 100 songs) may be cumbersome. Also, please make sure that all of your Apple Music songs have been downloaded and saved on your computer (but not your iOS device). Otherwise, the program would fail to convert them.
Finally, make sure that your iTunes is working fine during the conversion and not be disrupted by pop-up error or pop-up message.
+Q15. Some of the converted songs skip in certain parts, why?
Try to slow down the conversion speed. The maximum speed is 16X faster, but it will easily cause conversion error if the conversion speed is too fast. You can change the conversion speed easily: go to Options > Convert > Adjust audio conversion speed and select from 1X to 5X.
+Q16. It seems that the conversion process stops after a short amount of time unsupervised. How do I set this program to run without stopping?
The solution is to go to System Preferences > Energy Saver, and then adjust the computer sleep settings. Make sure to set the screen-saver to Never, and left the computer sleep at Never.
+Q17. The output quality is unsatisfied, how to improve the output sound quality?
Please set the output format as MP3 and Bitrate as 256 kbps. and slow down the converting speed. After the conversion, the quality will not be compromised, unless you lower the bitrate to 128 kbps or 192 kbps. Since the Apple Music bit rate is 256 kbps, you'd better select the output bitrate as 256kbps.
+Q18. Can I register TuneFab Apple Music Converter on two or more computers?
If you purchase the personal license, then you can only use the software on one computer. If you buy the family license, you can use the software on 2-5 computers.
+Q19. What payment methods can I use to purchase TuneFab Apple Music Converter?
You can use Visa, Master Card, American Express, JCB, Discover, Novus, Diners Club, Alipay and Bank/Wire transfer to purchase TuneFab Apple Music Converter.
+Q20. The price changes when I try to purchase Apple Music Converter, why?
Please note that the price shows in TuneFab website is not included VAT tax. But if you buy our product from a country which requires VAT tax, then the price will change accordingly.
For example, the rate of VAT tax in Germany is generally 19%. So the price would be $39.95 + Fixed VAT tax which equals to 47,54 USD.
But please note that the VAT tax is not charged by TuneFab. If there is any question, you can contact this website:https://www.mycommerce.com/
+Q21. Have more specific issues when using TuneFab Apple Music Converter? Please contact TuneFab Support Team directly.
In order to help us solve the issue more efficiently, please provide the basic information in your email:
1.Tell us which version of TuneFab Apple Music Converter that you are using. Is it for Windows or for Mac?
2.Tell us the version number of your iTunes. We want to make sure if you are using the latest version of iTunes.
3.Tell us the version number of your Apple Music Converter. You can check that from the "About Software" section.
4.Tell us the operation system of your computer. For example, Windows 10 or macOS 10.13.
5.If there is any error message pop up during the conversion, please send us the screenshot of the error interface.
6.Describe the issue with as much details as you can. Finally, send all the information to this email: firstname.lastname@example.org.
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