+Q1. What're the limitations of a free trial version?
With the free trial version, you can only convert the first 3 minutes of each song. And you can use the free trial version for 30 days.
+Q2. What are the supported formats of TuneFab Apple Spotify Converter Lite?
Supported input formats: Spotify OGG format.
Supported output formats from Windows: MP3, M4A, FLAC and WAV.
Supported output formats from Mac: MP3, M4A and FLAC.
+Q3. How to activate TuneFab Spotify Music Converter Lite?
Just enter your licensed email and license key in the pop-up free-trial window and then click "Activate". If it says, "Activation successful!", then the software is fully activated.
+Q4. How to solve the problem of "Activation Failed"?
First, please make sure that you've entered the correct license key.
Second, if the license key is correct, then check if you are activating the correct version of the software. (The software has both Windows and Mac version)
Third, if both the license key and software version are correct yet activation failed, then please contact TuneFab support team for help.
+Q5. How many computers can I activate my license on?
It depends on what kind of license that you've purchased. If you buy a personal license, then you can only activate the license on one computer. If you buy a family license, then you can activate the same license on up to five computers. (Currently family license is not available.)
+Q6. Can I transfer my license to a new computer?
If you want to transfer your license to a new computer, please contact our support team to reset the license key for you. After that, you can easily activate the software on your new computer.
+Q7. What can I do if I fail to receive my license key?
When the payment is done, you will receive the order email and license key from us. The license key will be included in the email attachment file named key.htm. So please download the key.htm file and open it, you will find your license key there.
If you cannot find the key.htm file, please check the followings:
#1 Please check that if you have entered a correct email address for purchasing the software. Normally, the receipt and the license key will be sent to your licensed email directly.
#2 Please check the spam folder in your email.
#3 Retrieve TuneFab license directly
1) Go to the license retrieval page to get back your license key.
2) Enter your order ID and registered E-mail and then click to Submit to get back your license key.
If you still have troubles in getting your license key back, you can contact our support team for help.
+Q8. What conversion speed does TuneFab Spotify Music Converter support?
Windows: It supports 5X conversion speed on Windows.
macOS: The conversion speed is currently limited at 1X on macOS.
+Q9. Do I need to stay and wait before the computer while the software is converting music?
No, you don't have to. But please keep in mind that do not click any button on the software as well as Spotify app.
+Q10. Does TuneFab Spotify Music Converter need Spotify Premium?
No, you don't need a Spotify Premium subscription at all. Both Spotify Free and Spotify Premium users can use our program to download and convert all songs from Spotify.
+Q11. How to solve the problem of "Conversion failed?"
First, make sure that you're using the latest version of TuneFab Spotify Music Converter Lite and Spotify App. You download the latest version directly from the product page or home page.
Second, please check if the songs are playable in Spotify.
Third, restart the program and try again.
If the problem still exists, please submit a request here for further assistance.
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