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4 Ways to Fix: Screenshot on Mac not Working

By Jennifer Mario

March 23, 2020

By pressing Shift-Command-4, it is easy for Mac users to take any screenshot on Mac and save it on the Desktop. However, some Apple users have reported that the screenshot on Mac not working. Some annoying problems are as below.

Situation 1. Taken a screenshot but none of the screenshot has generated on the desktop.

Situation 2. Fail to capture a screenshot by using default shortcuts.


If you met with this annoying problem and seek for the solution, then you come to the right place. In this post, we will share you with 4 ways to fix screenshot on Mac not working, which is fully compatible with MacBook Air, MacBook Pro or iMac. Come and give these 4 ways a shot.


Method 1. Restart Your Mac

To fix screenshot not working problem on Mac, you can try to restart your Mac. There are 2 ways to restart your Mac:

Way 1. Go to Apple menu at the top left corner of your screen and click "Restart",

Way 2. Hold down your power button and select "Restart".

Apple Menu

Once your MacBook has been restarted, try to take a screenshot again by using the shortcuts that you previously have set and see if they work. If you hear the shutter sound then go to Desktop folder to find your screenshots.

Method 2. Reset Screenshot Shortcuts for Your Mac

If you have restarted your MacBook but still fail to take a screenshot properly, it's possible that the shortcuts for screenshot have conflicted with other shortcuts. In this case, you may need to check your keyboard shortcuts settings. Follow the steps below to check if your shortcuts have been set properly.

Step 1. Go to the Apple menu at the top of your screen, select "System Preferences" then "Keyboard" to enter Keyboard setting.

Apple System Preferences

Step 2. Click the "Shortcuts" tab then select "Screen Shots" to check if all the shortcuts have set properly. As you can see, the default shortcuts are "Shift-Command-3" for entire screen capture and "Shift-Command-4" for partial screen capture.

If the shortcuts are not the same as the default settings, you can double click the shortcuts then enter the new key combination that you want to use to check if your problem is fixed.

Apple Screenshots Setting

Method 3. Change to TuneFab Screen Capture to Take a Screenshot

If none of the above methods works, you can try other software to take a screenshot, for example, TuneFab Screen Recorder, which allows you to take a screenshot by just one click.

TuneFab Screen Recorder is a powerful screen capture for you to capture your screen in one click. By using TuneFab Screen Recorder, you can capture screen and save as frequently used photo formats such as PNG, JPEG, BMP, GIF and TIFF. What's more, you can customize the capture area with powerful and easy edit functions, like adding a note, drawing an arrow and more.

Most importantly, you can use TuneFab Screen recorder to record your screen activity in high-quality output. It works perfectly in recording gameplays, webcam and even making presentations. Just download the recorder to get more.

Step 1. Download and launch TuneFab Screen Recorder

Click to the download button to download TuneFab Screen Recorder on your Mac. Follow the instructions to install the recorder. Launch the software once the installation is finished.

Step 2. Enable "Screen Capture"

Open the user interface and select "Screen Capture" to take a screenshot.

TuneFab Screen Recorder Main Interface

Step 3. Screenshot on Mac with 1 Click

You will see a cross on the screen showing dimensions of the area you selected, you can alter the area to capture the entire or part of the screen. Once you have captured your screen, you can edit your screenshot using the built-in editor in the recorder and save it to the location you want.

TuneFab Screen Recorder Area Selection

What can TuneFab Screen Recorder do for you in fixing Screenshot on Mac not working?

With the use of TuneFab Screen Recorder, you don't need to memorize any shortcuts keys to take a screenshot and you can just do your screenshot by just one click. What's more, you can draw shapes, add text and more to edit your screenshot easily. Various popular formats are also available when you finish editing.

Method 4. Take a screenshot with Preview

Apart from using TuneFab Screen Recorder to capture your screen, you can use an Apple built-in application, Preview. Preview is often used for opening and editing images and you can use it straight away without downloading anything. To do this:

Step 1. Go to Launchpad and open Preview.

Step 2. Click "File" and select "Take Screenshot". You can capture your selected area, an application window or the entire screen. The resulting image will be opened in a new window where it can be edited with various utilities in Preview. Then you can save it into various formats. The default format is PNG.

Take a Screenshot on Preview

What can Preview do for you in fixing Screenshot on Mac not working?

Using Preview to take a screenshot is quite handy when you forget the keyboard shortcuts for screen capturing, but it requires more steps to get the job done!

Here are all the 4 ways to fix the screenshot not working on Mac. If your screenshot doesn't work, try each method one by one and at least one of them should work properly on your Mac. Now,  try and find out the one that suits you to take a screenshot on MacBook Pro, MacBook Air or iMac. See you!

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