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Best Solution: How to Fix WebEx Recorder Not Recording Audio

By Claire Wilson

July 08, 2019

"Guys, I try to download a WebEx meeting with its built-in recorder, but I find that there is no sound in the recording. I have already checked the sound setting and computer, everything works fine, how to fix it?"

Though WebEx offers a built-in recorder, some users find WebEx recorder not recording audio. Obviously, people who haven't attend the meeting can't get any useful information from a recorded WebEx meeting without audio. Since you are here, you must have that problem and want to find an efficient way to fix WebEx recorder not working. Don't worry, a third-party recorder like TuneFab Screen Recorder can completely solve your problem.


Part 1. Best Solution to fix WebEx Recorder Not Recording Audio

Referring to record WebEx meeting, utilizing WebEx recorder might be your first option, but please note that it is not your only option. Moreover, WebEx recorder doesn't work well sometimes. Therefore, I'll introduce the best solution to fix WebEx recording no sound, that is to record WebEx meetings with TuneFab Screen Recorder, an efficient online screen recorder.

As there are many online screen recorders in the Internet, why should you choose TuneFab Screen Recorder? Because this powerful recorder enables you to:

#1. Record WebEx meetings without missing audio.

#2. Save recorded WebEx meetings as common formats such as WMA, MP3, M4A and AAC with high quality.

#3. Customize recording area to fit WebEx meeting window size.

#4. Make real-time editing on the recorded WebEx meeting, for example you can add text, arrow and outline to the recorded WebEx meeting.

#5. Extract audio from WebEx meeting.

In a word, TuneFab Screen Recorder is one of the best options for fixing WebEx recorder not recording audio. Simply click on "Try It Free" button as below to download TuneFab Screen Recorder on your computer before fixing WebEx recording no sound. Next up, let me walk you through the ultimate guide for recording WebEx meeting with TuneFab Screen Recorder.

Ultimate Method to Fix WebEx Recorder not Working

Step 1. Go to Video Recorder Screen

Launch TuneFab Screen Recorder and then directly choose "Video Recorder" option on the main screen to go to Video Recorder screen. 

Video Recorder Screen

Step 2. Reset Output Parameters

There are four sections in the "Video Recorder" screen, just make sure you've enabled DISPLAY1, System Sound and Microphone sections.

"DISPLAY1" section is used for customize the recording area. To do that, select "Custom" option and then move the dashed box and adjust size to fit the WebEx window. Alternatively, you can go to "Custom" > "Select region/window" and then drag your mouse to draw the record area.

"System Sound" section is used for adjusting the system sound volume. Simply move the slider to a suitable position.

"Microphone" section is used for adjusting the microphone sound volume. You can move the slider to regulate your volume. But please note if you don't need to make a speech at the meeting, you had better turn it off.

In addition to the above, you also need to click on Setting button to go to Preferences window and then choose "Output" option. You are allowed to customize video and audio parameters such as video format, video codec, video quality and more.

Note: "Webcam" section is used for recording webcam video and taking screenshot of your webcam video.

Adjust Output Settings

Step 3. Get Started on Recording WebEx Meetings

From the "Video Recorder" screen, click on "REC" button to get started on recording WebEx meetings. On the recording panel, you can pause, stop and continue to record WebEx meetings, and adjust system sound volume and microphone sound volume by clicking on the setting button.

Change Hotkeys

Besides, this recorder enables users to start and stop recording WebEx meetings by pressing the hotkeys. To change the hotkeys, click on "Settings" button on the "Video Recorder" screen, select "Hotkeys" option and then change the hotkeys as you like.

Click on REC Button

If you've enabled "System Sound" and "Microphone" sections and adjust the volume to the suitable position, audio will be recorded into WebEx meetings, so that you won't worry about WebEx recorder not recording audio anymore.

Part 2. Troubleshooting for WebEx Recorder

In addition to WebEx not recording audio, you might have other problems when recording WebEx meetings with WebEx recorder, here are solutions to fix some common problems.

Problems with audio:

#1. Audio sounds tinny or unclear.

Try to upgrade your computer's sound card or speakers.

#2. Audio volume is too low.

Adjust the playback volume on the WebEx player console or adjust the recording input volume before recording next time.

Problems with Video:

#1. Video appears blurry or blotchy.

Increase your monitor's color depth to 16-bit or 24-bit.

#2. Video image doesn't appear completely or is "cut off" on your screen.

Try to adjust your monitor's screen resolution to a higher setting.


Though it's easy to record WebEx meetings with the built-in recorder, you might find WebEx recorder not working sometimes. In order to fix this problem, you can totally use TuneFab Screen Recorder to record WebEx meetings rather than WebEx recorder.

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